Terms and Conditions – St Petersburg Rapid Cleanup

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using our website, you agree to follow these Terms and Conditions as they are posted. St Petersburg Rapid Cleanup may update these rules at any time to reflect changes in our business or the law. If you continue to use the site after we post these updates, it means you accept the revised terms.

We encourage you to check this page occasionally to stay informed about our current policies. These terms govern your interaction with our online resources and our restoration services in the local area.

Services

The restoration services we provide include water extraction, mold remediation, fire cleanup, and structural drying. Every project begins with an on site assessment to determine the scope of the work needed. Our availability can vary depending on your specific location and the complexity of the damage.

We may work with third party vendors or subcontractors to complete specialized tasks like electrical repairs or plumbing. Please understand that while we aim to restore your property, the nature of the damage may limit certain outcomes or restoration possibilities.

Quotes, Billing, and Payment

We provide estimates based on initial inspections, but final invoices may change if we find hidden damage during the work. Any major change orders will be discussed with you before we move forward. Deposits may be required for large projects or reconstruction work.

We accept standard payment methods including credit cards and insurance checks. Late balances may result in additional fees if they are not paid within the agreed timeframe. If you have a dispute regarding a bill, you must notify us in writing within ten days of receiving the invoice.

Insurance and Claims Assistance

Our team assists you by providing detailed documentation and photos to support your insurance claim. We help track moisture levels and record the drying process to show the work performed. However, insurer approvals and payments are independent decisions made by your carrier.

St Petersburg Rapid Cleanup does not guarantee that your insurance company will cover every cost or approve every part of the claim. You remain responsible for any balances or deductibles not paid by your insurance provider according to our service agreement.

Scheduling, Access, and Site Conditions

We provide access windows for our crews to arrive and perform work at your property. It is the responsibility of the client to ensure we have access to the building and that utilities like water and electricity are functional.

We may pause work if we encounter hazardous conditions, such as structural instability or dangerous materials. For safety reasons, we ask that pets and minors stay away from the work zones at all times. Failure to provide access may result in delays or additional trip fees for our technicians.

Health and Safety

Our team follows IICRC standards for all restoration projects to maintain a safe environment. We use personal protective equipment, containment barriers, and negative air machines to prevent the spread of contaminants. When necessary, we use EPA registered disinfectants to sanitize affected areas.

We comply with all local health and safety rules in St. Petersburg, Florida to protect both our workers and your family. Maintaining a clean and controlled worksite is a top priority for our family business during every stage of the cleanup process.

Customer Responsibilities

Clients are responsible for removing high value items and jewelry from the work area when asked by our staff. You must disclose any preexisting issues, such as known structural leaks or old mold growth, before we start. Following our safety instructions and drying guidance is vital for a successful project.

For example, you should not turn off industrial fans or dehumidifiers until our technicians confirm the area is dry. Failure to follow these directions may lead to secondary damage or mold growth that we cannot be held responsible for.

Warranties and Disclaimers

We provide a limited workmanship warranty on the services we perform. This warranty does not cover preexisting damage, normal wear and tear, or hidden conditions we could not see during the initial inspection. We are not responsible for damage caused by acts of nature or failures by third party products.

Our goal is to meet industry standards, but we do not guarantee that your property will look or function exactly as it did before the damage occurred. All claims regarding workmanship must be submitted to us in writing for review.

Limitation of Liability

The liability of St Petersburg Rapid Cleanup is limited to the total amount paid for the specific service provided. To the extent allowed by law, we exclude any liability for indirect or consequential damages, such as lost wages or emotional distress.

We are not liable for property damage that occurs due to the inherent risks of the restoration process, such as removing glued down flooring. This limitation applies even if we have been advised of the possibility of such damages. Our focus remains on performing professional work within these defined limits.

Cancellations and Rescheduling

If you need to cancel or reschedule a service visit, please notify us at least twenty four hours in advance. We may charge a fee for late cancellations to cover our mobilization costs. Emergency work, such as active flood extraction, is handled differently and may involve immediate commitments.

If we must reschedule due to weather or equipment issues, we will contact you as soon as possible to find a new time. We value your schedule and work to minimize disruptions while we handle your property restoration.

Intellectual Property

All text, images, and logos found on our website belong to St Petersburg Rapid Cleanup or our licensors. This material is protected by copyright laws and may not be copied or used without our written permission.

You may view and print pages for your own personal use related to our services, but you cannot use them for commercial purposes. We take the protection of our brand and original content seriously. Any unauthorized use of our intellectual property may result in legal action to protect our rights.

Privacy and Data

Your privacy is important to us. We have a separate privacy policy on our website that explains how we collect and use your data. We use job photos and project reports to document the restoration process for our records and for your insurer.

By using our services, you allow us to take these photos and share them with the necessary parties involved in your claim. We protect this data using reasonable security measures and do not sell your personal information to outside marketing companies.

Third Party Links and Tools

Our website may occasionally mention external resources or tools for your convenience. These are provided for informational purposes only and we do not control the content or policies of these outside sites. You use these third party resources at your own discretion and risk.

We are not responsible for any issues that arise from your interaction with external websites. We encourage you to read the terms and privacy policies of any other site you visit to understand how they operate and manage your information.

Changes to These Terms

St Petersburg Rapid Cleanup may update these Terms and Conditions at any time. When we make revisions, we will post the new version on this page. It is your responsibility to review these terms periodically to stay aware of any changes.

Your continued use of our website or services after we post updates indicates that you accept the new terms. We strive to keep our business practices transparent and easy for our customers to follow as we serve the St. Petersburg area.

Governing Law and Dispute Resolution

These terms are governed by the laws of St. Petersburg, Florida. If a disagreement arises, we both agree to attempt to resolve the issue through good faith negotiation for at least thirty days. If we cannot reach an agreement, any formal legal action must take place in the courts located in our primary service area.

This process helps us resolve problems fairly and quickly without unnecessary costs. We value our relationship with our clients and prefer to settle any issues through direct and honest communication.

Contact

If you have any questions regarding these Terms and Conditions, please send a written inquiry to our office. You can reach us by postal mail at 107 8th Ave SE B, St. Petersburg, FL 33701, United States. We do not accept legal notices or formal inquiries through email or our website contact forms.

Sending a letter to our physical address ensures that your request is documented and directed to the correct person. We appreciate your interest in our services and look forward to helping you with your restoration needs.

Severability and Entire Agreement

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court, the rest of the terms will stay in full effect. These terms represent the entire agreement between you and St Petersburg Rapid Cleanup regarding the use of our website and services.

They replace any previous discussions or agreements we may have had. No changes to these terms are valid unless they are posted on this page or agreed to in a signed writing by an authorized representative of our company.

Force Majeure

St Petersburg Rapid Cleanup is not liable for delays or failures to perform our duties if the cause is beyond our reasonable control. This includes events like extreme weather, natural disasters, government actions, or widespread utility outages.

In such cases, our timelines for finishing a project may be extended. We will do our best to communicate with you and resume work as soon as the situation allows. This protection helps us manage the unpredictable nature of working in the restoration industry while maintaining our commitment to quality.